Privacy
Your enquiry is read by a small team and no one else. It is never shared with any hospital or clinic until you approve it, never used to advertise to you, and deleted on request if you go no further.
What we collect
The details you choose to give us when you enquire: your name, contact details, country of residence, the area of care you are interested in, and anything you decide to tell us about your situation. We do not ask for more than we need to respond to you.
Why we hold it
To read your enquiry, decide honestly whether we can help, and respond to you. If you go on to become a client, we hold what we need to coordinate your care safely.
Where it is stored
[to be completed]
How long we keep it
If you enquire and go no further, your enquiry is deleted on request. Once someone becomes a client, medical-record and accounting law require certain records to be retained for defined periods; those records are kept only as long as the law requires. [to be completed]
Your right to erasure
You may ask us to delete your enquiry and personal details at any time, and we will, subject to any records the law requires us to keep. Write to us and we will confirm what has been removed.
Who represents us in Europe
[to be completed]
Who is responsible
Golden Lotus Medical Travel Limited, Bangkok, is responsible for the information you share with us. Registration number: [to be completed].